Technical Support that keeps 600+ people running — every day.
IT Technical Support Specialist based in Riyadh, Saudi Arabia, with hands‑on experience across hardware, software, and end‑user support in large‑scale operations. Familiar with ITIL service management and building toward a Cybersecurity specialization.
Hamed Almalki
Technical Support Specialist
Reliable, structured, detail-driven support
A snapshot of how I work and what I'm building toward.
I'm an IT Technical Support professional with hands-on experience maintaining hardware, software, and end-user support across large-scale operations — currently supporting 600+ end-users through structured ticketing and service management processes at the Avenues Riyadh project.
I'm familiar with ITIL service management principles and actively building toward a Cybersecurity specialization, with CompTIA Network+ currently in progress. I'm looking to bring disciplined, reliable technical support to a regulatory or public-sector environment.
End-user support at scale
Phone, Windows Remote Desktop, and in-person support for 600+ employees.
Cybersecurity, in progress
Working toward CompTIA Network+ while deepening security fundamentals.
ITIL-aligned process
Structured ticketing and service management via ServiceNow.
Where I've worked
- Provide IT technical support to 600+ employees at the Avenues Riyadh project, covering laptops, phones, and printers, with occasional support extended to other projects.
- Perform hardware upgrades, battery replacements, software installation, password setup, and domain joining for end-user devices.
- Resolve end-user issues logged through ServiceNow, delivering support via phone, Windows Remote Desktop, or in person.
- Maintain accurate daily inventory records.
- Installed and configured software programs and applications.
- Ensured quality hardware and software support for end-users.
- Maintained and managed workstations, servers, printers, scanners, and other related equipment.
- Troubleshot to identify and resolve hardware and software problems.
- Performed installation of PC hardware.
Tools & capabilities
Service & Support
Cloud & Platforms
Professional
Continuous learning
CompTIA Network+
Networking certification
In ProgressITIL 4 Foundations
Introduction to Service Management — Udemy
Cloud Fundamentals
AWS S3 Basics & Azure Virtual Machine Deployment — Coursera
System Administration & IT Infrastructure Services
Google, via Coursera
Academic background
Associate Degree of Science, Computer & Information Technologies
Jubail Industrial College · 2017 – 2021
Let's work together
Looking for disciplined, reliable technical support for your team — or want to talk about IT service management and cybersecurity? I'd love to hear from you.